Privacy statement

This statement explains what personal data HipFix handles, why, and what your rights are. Last updated 7 November 2026.

Who is responsible

HipFix, Drs. L.L.A. (Lucas) Kleijn, orthopaedic surgeon. Post: c/o Hospital HCB Dénia, Av. de Gandia 45, 03700 Dénia (Alicante), Spain. Email: contact@hipfix.nl.

What we handle and why

When you call, send a WhatsApp message or email, we receive your name, your contact details and whatever you choose to tell us, which may include information about your health. We use this only to answer you, to assess with you whether treatment suits you, and to plan that treatment. Please do not send medical documents until we ask for them.

If you are treated, your medical file is kept as the law requires. In the Netherlands that is the WGBO (the Dutch medical treatment act); in Spain the hospital where you are treated keeps the hospital file under Spanish law.

Who else sees your data

Only the parties needed for your care: the hospital where you are operated on (HCB Dénia or Vithas Alicante), the care hotel or rehabilitation centre where you recover, and, if you use it, the scheme or insurer that pays for your treatment. We never sell your data and never use it for advertising.

This website

This website places no cookies and does not track you. It has no contact form. The site is served by Cloudflare, which processes technical data such as your IP address to deliver the pages and protect them against abuse, under a data processing agreement.

How long we keep it

Messages from people who are not treated are deleted when they are no longer needed to answer you. Medical files are kept for as long as the law requires.

Your rights

You may ask to see, correct or delete your personal data, or ask us to limit how we use it. Email contact@hipfix.nl. If you are not satisfied with our answer, you can complain to the Dutch data protection authority, the Autoriteit Persoonsgegevens, or to the authority in your own country.